Customer Experience Specialist for Online Payment Platform (German native)
- On-site
- Valencia, Spain
- Customer Experience
Job description
Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.
Behind the brand.
Welcome to the Online Payment Platform! Based in the Netherlands, they are a cutting-edge scale-up revolutionizing the online payment landscape. With their innovative solutions, they empower businesses to navigate the complexities of digital transactions with ease and security. As they rapidly expand, their mission is to simplify payment processes, enhance user experiences, and drive growth for their clients. Join us as they lead the charge in shaping the future of online payments!
How you make an impact.
Provide top-notch support to C2C customers via phone, email, and chat
Collaborate with customers to identify effective solutions
Brainstorm with colleagues to enhance the Customer Experience
Handle troubleshooting, innovation, and change management daily
Utilize the latest technology and AI to develop expertise
Manage payment inquiries from sellers and buyers on various platforms
Improve Trustpilot reviews and company NPS through exceptional service
Flag and escalate customer queries while proposing suitable solutions
Optimize business processes to enhance the customer journey
Job requirements
What we value in you.
Native-level proficiency in German and C1 level in English
Customer service is second nature to you, prior experience in the field is an advantage
Exceptional communication skills that facilitate meaningful interactions
A keen interest in innovation, including chatbot integrations
Proactive and solution-oriented mindset to tackle challenges effectively
Ability to think outside the box and consistently deliver customer solutions
A technical or financial background is a plus
Proficient with computers and possess lightning-fast typing skills
The extras you’ll love.
Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
Breakfast and lunch on us – because fueling your day matters
Spanish health insurance – we've got your well-being covered
Free Spanish classes – unlock a new language and immerse yourself in the local culture
Career growth opportunities – take your skills to the next level with endless development paths
Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life
Join us for more than just a job—be part of an unforgettable journey!
- Valencia, Comunidad Valenciana, Spain
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