Fraud Phone Support- Late Evening Shift for online banking (Native Dutch or English)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This revolutionary fintech’s mission is to transform banking and make money management enjoyable.

Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

A day in the life of.

We’re looking for a dynamic individual to join our Fraud Phone Support team. This role focuses on assisting customers experiencing fraud concerns while also handling general phone support. You’ll address inquiries, escalate complex cases, and collaborate with internal teams on investigations. During quieter shifts, you'll maintain a high productivity by managing regular tickets.

This position offers the flexibility to work remotely or onsite, and is perfect if you thrive in night shifts and love working independently in a fast-paced environment!

How you make an impact.

• Provide direct phone support for customers experiencing fraud-related concerns

• Support customers by providing clear, empathetic guidance throughout the investigation process

• Identify and address customer needs and inquiries regarding potential fraudulent activities

• Escalate unresolved or complex issues to the appropriate department and ensure timely resolutions

• Conduct thorough research to respond to inquiries from internal departments related to ongoing investigations

• Maintain up-to-date records of all communications and actions taken regarding fraud cases

• Follow company protocols for sensitive data handling and fraud prevention practices

• Assist in improving internal processes for better fraud detection and response

What we value in you.

• You are Native Dutch and/or English - any other languages is a bonus

• Night shift ready from 2-10 PM - you're ready to tackle fraud issues while the world sleeps

• Previous experience in fraud support, customer service, or related field

• Excellent communication skills, with the ability to manage high-stress situations calmly and professionally

• Strong analytical and problem-solving abilities

• Familiarity with fraud detection systems and practices is a plus

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your night matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!