Customer Experience Specialist for Revolutionizing Fintech | Dutch Native

About the client.

This revolutionary fintech’s mission is to transform banking and make money management enjoyable.

Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

About the job.
The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on their faces.

• Offer support to customers by identifying and assessing user needs

• Balance top-speed productivity with exceptional quality scores

• Always provide accurate, valid, and complete information by understanding the right methods and tools

• Assist in successful client onboarding and ensure a smooth transition when opening an account

• Identify fraud indicators and escalate alarming cases to compliance officers

• Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them

• Actively identify and escalate customer issues to improve internal processes and enhance the customer journey

Your profile.

• You are an excellent verbal and written communicator

• You speak native Dutch and C1-level English

• You take ownership of your tasks and are not afraid to claim responsibility when needed

• You show exceptional empathy and active listening skills, and you personalize every conversation

• Through active listening and investigative skills, you can easily identify the cause of problems and solve them

• Analyzing patterns and data energizes you

• You do not shy away from challenges and can easily balance several cases at the same time

What we offer.

• The career adventure of your lifetime in sunny Valencia, Spain

• The chance to work in a scale-up environment with a high-performance culture

• Collaboration with the most well-known and fastest-growing brands in Europe

• Be part of an incredible, international community of like-minded and motivated professionals

• The opportunity to grow and develop yourself both personally and professionally

• Delicious and healthy breakfast and lunch

• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more

• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance